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Richard
Frank
Former VP, Global Brand Development
T. Rowe Price
Richard is an accomplished senior creative executive with more than 25 years of brand-building success spanning digital media and software, consumer packaged goods, sports marketing, media, tourism, retail, and more. Throughout his career, he has held leadership positions with AccuWeather, the Baltimore Orioles, T. Rowe Price, and several leading ad agencies on the East Coast. For AccuWeather, the world’s largest weather media brand, he directed the entire marketing and communications function for the company and directed two brand refresh campaigns including consumer research studies and the generation of detailed consumer personas, new brand toolkits, logo redesign, sonic branding package, and even the creation of a custom typeface for all products and marketing uses. Richard also led the rebranding efforts for Major League Baseball’s Baltimore Orioles including new logos, uniforms and brand style guides resulting in MLB’s second most successful team rebrand, leading to an 89% increase in merchandise sales and moving the team from 23rd in overall MLB retail sales to 6th. Richard has also served as faculty at Penn State University and Towson University. He lives in Baltimore with his three children.
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27 February 2025 12:00 - 12:45
Panel | Trust as a brand asset: Strategies for navigating honesty in brand communication
In this panel, industry experts explore the critical role of trust in building lasting brand loyalty and how brands can navigate the complexities of communication in today’s digital landscape. Experts will share actionable strategies for fostering trust through transparency, authenticity, and community engagement, while also addressing the challenges posed by misinformation. Key session takeaways: - Learn how transparency can serve as a powerful trust-building tool, and how to approach open and honest communication, especially during challenging situations. - Understand the difference between authentic branding and performative campaigns, and how to connect meaningfully with your audience through genuine brand messaging. - Discover how actively participating in community-building initiatives can foster loyalty and trust by creating a shared narrative with your audience. - Gain insights into how to combat misinformation in the digital age, protecting your brand’s reputation while maintaining credibility. - Explore strategies for safeguarding digital trust, ensuring your brand remains authentic and trusted in a rapidly evolving online environment.

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