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Pooja
Dey
Director, Global Brand Proposition
Sage
Pooja Dey is the global brand proposition director at Sage, a leading accounting software provider. She describes herself as an investigative journalist at heart, driven by curiosity and passion for asking questions and understanding the motivations behind what we do and why we do it. This curiosity led her to move from India to Ireland, where she lives and works today. She has worked across 25+ countries, with C-suite executives, founders, and teams, launching products in new markets, segments, and geographies, and expanding the existing customer base. She often acts as a bridge between the cultures of start-ups and enterprises, bringing innovation and agility to both sides. Pooja has 15 years of marketing experience and has worked with leading brands like 3M, World Wide Fund for Nature (WWF), and CNN. She is a professional, approachable, and authentic speaker who can inspire and engage any audience.
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27 February 2025 09:00 - 09:30
Value beyond dollar: Leveraging brand advocacy for consistent growth
Discover how Sage leveraged its brand values and promise to create a cohesive ecosystem that fueled unprecedented growth. This session will delve into the frameworks and methodologies behind Sage’s customer-centric approach, which led to 3x growth by integrating brand advocacy into every aspect of their strategy. Key takeaways: - Learn the three constant pillars that Sage standardized across its products to ensure brand consistency and growth. - Explore the four dimensions of Sage’s ecosystem: features, experience, community, and symbolic engagement. - Understand how Sage differentiates between customer roles (e.g., Admin vs. CFO) to tailor brand-led experiences. - Discover how Sage transformed customers into active advocates by embedding brand values at every feature and interaction. - Uncover how Sage realized ROI and drove economic value by aligning pricing and product value with customer needs.

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