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Michelle
Tucker
Head of Digital & CRM
AstraZeneca
Michelle Tucker is a senior marketing leader and CMO specializing in driving commercial growth through data, AI, and customer experience transformation. Currently Head of Digital & CRM at AstraZeneca, she leads large-scale digital and MarTech initiatives that turn complex ecosystems into measurable business outcomes. With deep experience across global brands and high-growth businesses, Michelle has built and scaled end-to-end customer journeys that drive acquisition, conversion, and retention. She is known for modernizing marketing technology stacks, embedding data-led decision-making, and aligning brand, sales, and digital to unlock new revenue streams.
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20 May 2026 09:00 - 09:30
Designing the AI-powered marketing engine: Turning AI into a system, not a tool
Most marketing teams are experimenting with AI, but very few have successfully embedded it into how they actually operate. This session breaks down what it really takes to move from scattered prompts and pilot projects to fully integrated, repeatable workflows across your marketing function. We’ll explore how leading teams are operationalizing AI across content, campaigns, insights, and GTM - all while overcoming common blockers like tool overload, low adoption, and unclear strategy. You’ll walk away with: - A clear framework for moving from AI experimentation → scalable implementation - Real examples of workflows that save time and drive measurable impact - Practical ways to drive team adoption and avoid “AI fatigue” - How to connect AI efforts to business outcomes—not just productivity