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Erica
Bartsch
Head of C-Suite Marketing & Engagement, Global Executive Marketing
ServiceNow
Erica Bartsch is Head of C-Suite Marketing & Engagement at ServiceNow, where she leads global executive marketing strategy and builds high-impact programs that connect with Fortune 500 decision-makers. She specializes in creating personalized, multi-channel experiences that strengthen relationships with senior leaders and drive long-term business growth. With over 20 years of experience across cloud, fintech, and enterprise technology—including leadership roles at JPMorgan, Stripe, AWS, and Google Cloud—Erica is a recognized expert in customer marketing, executive engagement, and advocacy. She has built and scaled global programs spanning executive briefing centers, customer advisory boards, and high-touch ABM strategies that translate into measurable business impact.
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20 May 2026 12:15 - 12:45
Your next hire vs. your next workflow: Rethinking marketing roles and skills in an AI-native team
AI is no longer just a tool marketers use, but something they work alongside. As AI takes on more execution, analysis, and even creative tasks, the role of the marketer is fundamentally changing. The question is no longer “how do we use AI?” but “what does our team look like when AI is part of it?” This keynote explores how leading marketing teams are redefining roles, rethinking skills, and rebuilding how work gets done in an AI-driven environment. We’ll explore: - What AI is already taking over, and what still requires human judgment - How roles across marketing (content, CRM, insights, GTM) are evolving - Where teams are struggling to adapt (and why) You’ll walk away with: - A clearer view of how your team structure may need to change - The skills that will matter most in an AI-enabled marketing org - Practical ways to rethink hiring, workflows, and team design - How to build an advantage when everyone has access to the same AI tools